Shipping policy

Bloom Couture – Shipping & Delivery Policy

Delivery Service

All orders are dispatched via Royal Mail Special Next Day Delivery, guaranteed by 1:00 PM the next working day. Shipping costs are £14.95 per order.

Freshness & Packaging

To ensure maximum freshness, all bouquets are aqua-packed and carefully packaged for transit. Despite our best efforts, flowers are perishable products and may vary slightly in appearance due to natural variation, seasonal availability, and handling during delivery.

Delivery Cut-Offs

  • Orders must be placed before 2:00 PM on a working day to qualify for next-day delivery.

  • Orders placed after the cut-off or on weekends/public holidays will be dispatched on the next working day.

Delivery Responsibility

Once your order has been dispatched and handed over to Royal Mail:

  • Bloom Couture is not responsible for loss, damage, or delay occurring in transit, except where liability cannot be excluded under UK consumer law.

  • Any claims for loss or damage must be raised directly with Royal Mail. Bloom Couture may, at our discretion, provide proof of dispatch or other documentation to support a claim.

Delivery Issues

Bloom Couture cannot be held responsible for:

  • Incorrect delivery addresses provided by the customer

  • Recipient unavailability at the delivery address

  • Delays due to weather, traffic, or other circumstances outside our control

Orders affected by these issues are not eligible for refunds or replacements, except where required under UK consumer law.

Consumer Rights (UK)

Nothing in this policy is intended to exclude or limit any rights you may have under the Consumer Rights Act 2015 or other UK consumer protection laws. Customers remain entitled to remedies where goods are faulty, not as described, or unfit for purpose.